Last updated November 5, 2026
Two policies on one page
The “Subscription” part is for merchants who use the Denvora software. The “Purchases” part is for buyers who paid for an order on a Denvora payment page.
Subscription: for merchants
The Solo plan is free, so there is nothing to refund. Paid plans are billed monthly and in advance.
A1. Cancelling
You can cancel at any time, from your Account or by writing to us. Cancellation takes effect at the end of the billing month already paid; you keep access until then, and you then have thirty days to export your data. Amounts owed to you for your sales are paid out under the merchant agreement.
A2. When we refund a subscription charge
We refund a monthly charge in full if you were billed in error, billed twice, or billed after a cancellation we had confirmed. If the Software was unusable for a significant part of a month because of a fault on our side, write to us and we will refund that month in proportion.
- Ask within thirty days of the charge, at contact@denvora.app.
- We answer within one business day and refund to the original payment method.
- Your bank may take five to ten business days to show the refund.
Purchases: for buyers
Denvora is the seller of your order, on behalf of the shop named on the payment page. Denvora is the one who refunds you. This part completes the Terms of Sale.
B1. Changing your mind
Unless the payment page shows a longer period, you may return an item within fourteen days of receiving it, with the exceptions listed in the Terms of Sale. We refund the price once the item is back, or once you send proof that it has been shipped.
B2. Order not received
If your order has not arrived within the time announced, write to us. We check the tracking with the shop and the carrier. If it cannot be delivered within the additional time agreed with you, we refund the order in full.
B3. Defective or not as described
Write to us with a photo and a short description. Depending on the case, we arrange a replacement or a refund, and we cover return shipping.
B4. How to ask, and how long it takes
Write to contact@denvora.app with your order number and the reason. We answer within one business day. An accepted refund is made to the payment method used for the order within ten business days; your bank may take a few more days to show it.
B5. Disputing a charge with your bank
Please write to us before disputing a charge with your bank: most situations are settled faster directly. If a dispute is opened, Denvora responds to it as the seller.
Closing a merchant account
When an Account is closed, its data stays available for export for thirty days and is then deleted, except for records the law requires us to keep.