Last updated November 5, 2026
1. The seller
The seller is DENVORA LLC, 1050 South Columbia Ave, Albuquerque, KY 42718, United States. Denvora sells in its own name and on behalf of the shop named on the payment page. That shop prepares and ships your order. For any question about your purchase, your contact is Denvora: contact@denvora.app, +1 502 264 8931.
2. When these terms apply
These terms apply to any purchase paid for on a Denvora payment page. You accept them by ticking the box provided before you pay. The version that applies is the one in force on the date of your order.
3. Products and prices
The products are those described by the shop and shown again on the payment page. Prices are in US dollars. Shipping charges and any sales tax are shown before you pay. The amount due is the one displayed when you confirm payment.
4. Order and payment
The sale is concluded when your payment is accepted. Payment is by card; it is processed by Stripe, and Denvora never sees your card data. On your statement the charge appears as “DENVORA*” followed by the name of the shop. An order confirmation and a receipt are sent to you by email.
5. Delivery
Your order is shipped by the shop to the address you gave, within the time shown on the payment page. If no time is shown, it ships within thirty days of your order. A tracking link is sent to you when the carrier provides one.
If your order is late, write to us. If it cannot be delivered within a reasonable additional time, you may cancel it and we refund you in full.
6. Returns
Unless the payment page shows a longer period, you may return an item within fourteen days of receiving it. Write to us with your order number; we give you the return address. Return shipping is at your cost unless the item is defective or not as described.
Some items cannot be returned unless they are defective: items made to your specifications or personalised, perishable goods, sealed goods opened after delivery that cannot be returned for hygiene reasons, and digital content supplied immediately.
7. Items that are defective or not as described
If an item arrives damaged, defective or different from its description, write to us with a photo and a short description. We arrange a replacement or a refund and cover return shipping. Nothing in these terms limits the rights you have under the consumer protection laws that apply to you.
8. Refunds
Refunds are made by Denvora to the payment method used for the order, within ten business days of our agreement or of receiving the returned item. Details are in the Refunds and Cancellation policy, under “Purchases”.
9. Customer service
For any question, complaint or refund request, write to contact@denvora.app or call +1 502 264 8931 with your order number. We answer within one business day.
10. Your information
Denvora uses the information needed for your order, its delivery and its follow-up, and passes it to the shop so it can prepare and ship the order. Details are in the Privacy Policy.
11. Governing law
These terms are governed by the laws of the Commonwealth of Kentucky. If you are a consumer, you keep the protection of the mandatory laws of the place where you live.